Shield Mercantile's Vision and Mission

Shield Mercantile aims to continue to provide a specialised collection process with greater net returns to our clients in every instance, encompassed by the highest level of quality service.

We aim to be recognised as one of Australia's finest Debt Recovery Agencies. We will be diligent in remaining focused on the integrity and the quality of our business processes.

Shield Mercantile's Values

Shield Mercantile strives to maintain a reputation that will withstand the utmost scrutiny. Our clients demand that we maintain the highest possible standards, and in order to ensure our mutual prosperity our actions should always be beyond reproach.

We will secure the future of Shield Mercantile by operating:

• Profitably and ethically
• With integrity, honesty and fairness, and
• By guarding the interests and good reputations of our Clients.

We will communicate clearly and promptly with our Clients.

We will maintain a positive, co-operative, challenging and satisfying workplace for our staff.

We will at all times be conscious of the impact of our actions, and the need to observe, and be seen to observe, the laws as they apply to our Company and our Clients.

We will ensure that all personal and professional information about staff, clients or competitors is kept in confidence.