How can Shield Mercantile enhance the performance of my internal staff and primary collection agency?

Shield Mercantile was founded in 1988 and established a national company to deal with the parochial nature of the Australian Debt Collection and Recovery industry. Through strong leadership, vision and diligence we have created a unique position for the Company within the market as one of the best Primary agents and arguably the best performing Secondary agency in the world.

Over the past 5 years the Debt Collection and Recovery industry in Australia has rationalised. Only companies with strength and commitment to compliance still remain at the forefront. Shield Mercantile Pty Ltd is one of these. We have grown and pushed forward during this time by having unique focus and abilities giving us and our clients the edge over the others.

Staff Development
Shield Mercantile concentrates on training Collection Officers to locate people and negotiate payments. We do not rely on the system of posting a letter to the last known address. Our staff is also motivated by a generous profit sharing plan.

Investment in Technology
Our computer-based system supplied by Comtech Systems Inc incorporates comprehensive client reporting modules that can be tailor-made to suit the specific needs of each client. The system also has provision for electronic data transfer that can save the client substantial time.

Business Focus
Shield Mercantile’s expertise is in the collection of finance industry debt. Our focus on this industry alone ensures excellence in compliance and performance.

Personal Responsibility
The Chairman and Managing Director of Shield Mercantile are available to every client at all times and to the client’s debtors in case of a dispute.

Protection of Client’s Reputation
Shield Mercantile is sensitive to the debtor’s association with your brand and is committed to always acting in the best interests of the client’s brand name and the public in general.

Quality Assurance
Shield Mercantile is accredited under ISO 9001. License number 12503.