Benefits

The benefits of engaging Shield Mercantile include:

High performance delivering greater net returns - Shield Mercantile's performance record demonstrates that our clients consistently receive back a higher percentage on the accounts referred to us. In recent benchmarking a banking industry client realised a 40% greater net return than a competitor on the same number of files.

Highly trained staff - Our highly trained and compliant teams work referred accounts using our intensive 'locate and collect' approach. Ongoing staff development ensures we have a good attrition rate with collection officers resulting in locating more people and negotiating payments. Our very generous bonus structure for our collection staff provides a very attractive incentive to achieve highly consistent results which in turn increases the net return back to the client. By paying a generous base salary in addition to having an achievable bonus structure we ensure our collectors are not enticed to conduct themselves in a questionable fashion to receive a bonus.

Compliance at every level - Quality managed and audited processes assure our clients that our collection activities are consistently carried out in compliance with the regulatory framework, and in accordance with our documented procedures. Shield Mercantile's quality system is certified to AS/NZS ISO 9001:2008.

Reliable service - Shield Mercantile has a proven track record providing fully transparent and accountable services. We are financially viable and invest in technology and communications. Our Collect! collection system is a dedicated workflow-driven debt collection system providing a stable database capable of generating a flexible range of reports for clients.

Strong, flexible working relationship - Shield Mercantile can meet changes in clients' volume requirements with a structure geared for rapid start-up and fast results. Our goal is to offer clients a robust and responsive partnership that can adjust to changing needs.