Shield Mercantile is a privately owned Company established in 1988 with offices in five Australian States.

With the Head Office and Administration based in New South Wales our clients also enjoy the benefits of our state based offices. The local knowledge of our state based collectors result in higher returns for our clients, similarly a localised cultural knowledge and legislative regulations helps to minimize complaints.

Shield Mercantile’s unique expertise delivers the maximum return from the newest to the oldest and the most difficult files in a lenders portfolio.

Shield Mercantile can increase the recovery rate on average to 12% p.a. and in some cases to over 20%p.a. generating the maximum return before sale or archiving.

Through strong leadership, vision and diligence we have created a unique position for the Company within the market, as one of the best primary agents and arguably the best performing secondary agency in Australia.

Over the past five years the Debt collection and Recovery Industry in Australia has rationalized. Only companies with strength and commitment to compliance still remain at the forefront. Shield Mercantile Pty Ltd is one of these. We have grown and pushed forward during this time by having unique focus and abilities giving us and our clients the edge over others.

Shield Mercantile is committed to delivering debt recovery services exclusively within the Banking and Finance industry. Our commitment to this industry has enabled us to develop a high level of experience ensuring we deliver the highest standards of service to our clients. Our expertise covers but is not limited to :

  • Consumer Personal Loans
  • Consumer Credit Cards
  • Business Loans
  • Business Credit Cards
  • Home Lending
  • Business Leasing
  • Personal Leasing
  • All aspects of Automotive Finance

The Management Team

Des Shields, Chairman
  • Des founded Shield Mercantile Pty. Ltd. in 1988.
  • Through his strong leadership, vision and tenacity, Des has created a unique Market Position for his Company as "Specialists in all facets of Collections in Australia."
  • Des established a National network to deal with the parochial nature of the Debt Collections and Recovery Industry.
  • Des has created the best performing Collection Agency in Australasia - Second to none...
  • Established the formulation of the Collection and Recoveries Policies.
  • Strategic Planner
  • Trainer of the Senior Management Team and Strategic Planning.
  • Des demonstrates relentless dedication, to maximise returns to Clients from Consumer Debtors.


Colin Skelton, National Sales Manager
  • Colin is our Principal Client Liaison.
  • Primary responsibilities are Sales, servicing current Clients, sourcing and developing new business opportunites.
  • Formulation of Collection and Recovery Policies, in conjunction with Shield Mercantiles’ Senior Management Team.
  • Development of Strategies to maximise the best Collections and Recovery results possible, on behalf of our Clients.
  • Colin joined Shield Mercantile in 1998, contributing a wealth of over forty years experience in the Debt Recovery sector of the Banking and Financial Industries.
  • Prior to joining the Company, Colin was with one of the ‘Major Banks’, where he made a long term contribution as Manager of Collection and Recovery Services, for essentially the East Coast of Australia.
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Investment in Technology

Our computer-based system incorporates comprehensive client reporting modules that can be tailor-made to suit the specific needs of each client. The system also has provision for electronic data transfer that can save the client substantial time.

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The long arm of Shield Mercantile

Contrary to recent trends towards centralisation, we have maintained separate, state-based, offices as this structure provides better customer service through the local knowledge of our state based collectors allowing us to generate better results for our customers.

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Quality

As part of our ongoing commitment to excellence we are a Quality Endorsed Company having met the stringent requirements under ISO 9001 (Lic 12503).